Returns & Refund
At RELIEVA, your satisfaction matters to us. If you are not fully satisfied with your purchase, please review our returns and refund policy below.
14-Day Return Policy
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
1- The item must be unused, in its original condition, and in original packaging
2- Proof of purchase is required
3- The item must not be damaged due to misuse
Certain items may not be eligible for return due to hygiene or safety reasons.
How to Request a Return
To initiate a return, please contact us at support@releviaco.com within 14 days of receiving your order.
Once your return request is approved:
1- You will receive instructions on how and where to send the item
2- Items sent back without prior approval may not be accepted
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
1- Refunds will be issued to the original payment method
2- Processing time may vary depending on your payment provider
Shipping costs, if applicable, are non-refundable.
Non-Returnable Items
The following items are not eligible for returns:
1- Products marked as final sale
2- Items that show signs of use, wear, or damage
3- Certain personal or hygiene-related items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at support@releviaco.com within 48 hours of delivery. Include clear photos of the item and packaging so we can assist you promptly.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item (if eligible) and place a new order.
Late or Missing Refunds
If you have not received a refund after approval:
1- Check your bank or payment account again
2- Contact your payment provider, as processing times may vary
If you still need assistance, please contact support@releviaco.com
Contact Us
For any questions regarding returns or refunds, please reach out to us:
Email: support@releviaco.com
Website: www.releviaco.com